JAKO.TRAVEL Terms and Conditions

Travel Network employ convention

Chapter 1. Terms of Hotel Reservation
Article 1. Making Hotel Booking
  • 1. Service Contents
  • - Internet online hotel booking system by Travelnote, Inc. (hereinafter referred to as “system”) is the system to make reservations of accommodation facilities by the mean we designate.
  • 2. Use of System
  • - The system is available to use for any personnel with the internet access.
  • - Accommodation service provided by the system has a limitation. Thus, users shall not demand extra service or discount which are not included in provided service.
  • - Direct booking vacancy information displayed on the system is to be correct as the vacant rooms are under the control of our system. However, request booking vacancy information may not match the up to date vacancy status of the corresponding facilities as the vacancy information of request booking is arbitrarily-assigned.
  • 3. Application and Completion of Contract
  • - Your use of this Web site (system) constitutes your agreement to all stated terms, conditions, and notices.
  • - A contract shall not yet be formed upon sending a booking request form to us.
  • - A contract shall be formed upon us issue/send a voucher following to the payment confirmation; provided, however, in case of direct booking, booking will be confirmed upon sending a booking request, and a contract shall be formed upon the payment.
  • 4. Payment
  • - Once your booking request is accepted by our system, payment including tax, service fee and etc. is to be fully made by a credit card settlement or a bank remittance to the designated bank account by us before the designated due date.
  • - Expenses incurred by accommodation facilities such as charges for food or telephone calls are to be separately paid by users.
  • 5. Payment by Credit Card
  • - Booking will be fixed without our confirmation, and voucher is available for issuance on a website after a payment by credit card.
  • 6. Prices and Fees
  • - Service charges and taxes are included in prices displayed on our system.
  • - Prices displayed on our system are limited only for our system.
  • - Price may differ outside our system.
  • - Prices may vary depending on dates or seasons.
  • 7. Prices and Fees
  • - Change or cancellation of bookings made through our system shall be made through our system.
  • - Change or cancellation caused by user’s circumstances after the booking is confirmed is subject to our cancellation policy.
  • - Cancellation fee (penalty charge) is conforms to our cancellation policy.
  • - * Refer to ‘Cancellation Policy’ for details.
  • 8. No-show
  • - In case of no-show without a notification, your booking is no longer effective and there will be no refund.
  • 9. Exchange Rates
  • - Prices displayed on our system may at any time be changed depending on exchange rates. Prices may be changed unannounced according to exchange rate fluctuations.
  • 10. Change in Prices
  • - Prices can be changed without an announcement.
  • - Before a booking is confirmed, prices may be changed and additional charges may incur due to reasons such as hotel’s price revision. In such cases, we will contact users to inform the change in price before finalizing a booking.
  • - In a case the price is lowered for reasons such as special promotions after we confirm your booking, difference of original price and lowered price cannot be refunded as the price at the moment of booking is applied. Even you cancel your booking and re-book for a discounted rate, the first price will be applied as the booking is made by the same person.
  • 11. Booking by Korean Nationals
  • - Korean nationals must contact us when booking as prices charged to Korean nationals may differ from prices for foreigners.
  • - Otherwise, as the policy differs for each hotel, additional payment may be charged by a hotel.
  • - * Korean passport holders who reside outside Korea are regarded as foreigners.
  • 12. Prohibited Activities
  • - Make reservations with false or unreasonable information, or cancelling reservations without notifying an accommodation facility (no-show).
  • - Make reservations for others (third party) without their consent.
  • - Take any action that violate, or may violate, others users or third party’s rights, or inflict, or may inflict damage to others or third party.
  • - Act to unreasonably interfere, or may interfere our system operation and impose damage or disadvantage to us.
  • - Hand over any information of our system to any third party, or use our system for commercial purposes.
  • - Act offensive, or may be offensive to public order and morals or violate any laws.
  • - Other acts we deem improper.
  • - * Booking may be cancelled without any prior notification when we deem your act violating our prohibitions listed above.
  • 13. Others
  • - We are not responsible for any damages caused by burglar, fraud, assault, illness, injury or damages or changes in itineraries caused by force majeure, including but not limited to disasters, wars, riots, orders of public offices, entry/exit restrictions, political turmoil, strikes, accidental disasters or epidemic diseases.
  • - We are not responsible for any damages caused by user’s act offensive to public order and morals or violation of laws.
  • - Content of terms of use may be modified without prior notification if needed.
  • - * Though we are not responsible for changes in itineraries or shortened stay caused by schedule change, delay, cancel, reroute of transportations, we will try to assist to re-arrange your itinerary.
Article 2. Cancellation
  • 1. Cancellation or change after booking confirmation (after agreement) for your convenience is subject to our cancellation policy.
  • 2. Cancellation or change for your convenience is subject to cancellation fee or penalty charges equivalent of cancellation fee shown in the chart shown in cancellation page.
  • 3. Cancellation caused by cancel of transportations due to weather issues is basically not subject to cancellation fee. However, bank transfer charge is to be borne by users. In case of transportation cancellation, users are required to immediately report to reservation center before the booked arrival date.
  • 4. Users are required to directly contact a hotel to report cancellation when the arrival date is our holiday. Users are also required to contact us to report the cancellation the following business day. Paid amount will be refunded after we receive your report as stated above and confirm flight cancellation by both of us and hotel (certificate of flight cancellation or e-ticket may be required by hotels in order to confirm cancellation). Cancellation fee will be applied for any reason whatsoever if we confirm transportations are operated as per normal. Refund will not be issued if a user report transportation cancellation after the original arrival date except in case the arrival date is our holiday.
  • 5. Our cancellation policy will be applied in all case of cancellation due to conditions of airlines such as strikes or technical troubles.
  • 6. Cancellation fee may be applied on different standards (e.g. 100% cancellation fee from the booking day) during special seasons such as holiday seasons. Refer to cancellation page for details.
  • 7. After one day the arrival date with a user not notifying the cancellation to hotel, booking will no longer have effect. All amount of paid money is regarded as cancellation fee and there will be no refund.
  • * Refer to cancellation page for our cancellation policy.
Article 3. Cancellation of Credit Card Transaction
  • 1. Payment will be cancelled by us after receiving cancellation request when payment was made through a credit card transaction.
  • 2. In case the difference in rate occurs after cancelling or changing booking, we will be responsible to cancel a transaction and re-settle the payment with amended value.

Enacted on December 5th, 2011

Treaty on the Collection and Use of Personal Information

1. About this Policy

- This policy establishes the policy of handling of customers’ personal information which Travelnote (hereinafter referred to as “we”) retain related to our service (hereinafter referred to as “service”).

2. Terms of Use

- “personal information” (*1), “personal data” (*2), “retained personal data” (*3) shall have the meanings as stated in Article 2 of ‘Act on the Protection of Personal Information’ (hereinafter referred to as ‘Personal Information Protection Law’).

- In this policy, the terms “we”, “us”, “our” mean Travelnote, Inc., its subsidiary companies, affiliate companies, equity method affiliates and business alliances separately specified. Companies specified as “we”, “us”, “our” may at any time be updated. Refer to (*4) for the companies currently specified as “we”, “us”, “our”.

- In this policy, the term “service provider” means providers of service or products as object of transactions, such as stores, accommodation facilities or their distributors.

3. Collection of Personal Information

- The following are the main personal information of customers we collect upon the provision of services. Following are the examples so that the information may not fall under the definition of “personal information” depending on the concrete content of the information.

  • (1) Information provided by customers
  • - All information provided by customers to us including name, ID (nickname), phone number (including mobile phone, fax number), e-mail address, mobile phone e-mail address, date of birth or sex.
  • (2) Information retained in relation to the use of service
  • - Information related to the transaction history when a customer apply for our product, reservation/bidding/purchase of our service, apply for a prize promotion or apply for other transactions in the state which customer’s personal information can be identified.
  • - Information related to a subscription to our mail magazine.
  • - Information related to a point obtainment.
  • - Information related to customer’s comment or entry made by telephone, e-mail or other measures when a customer asks a question to us or a service provider, participates a promotion or survey, uses a bulletin board or evaluates a service.
  • (3) Information mechanically obtained through customer’s internet access
  • - IP address and identification information of a mobile terminal which are used when a customer’s computer is connected to the internet.
  • - Viewed page (URL), viewed date and time, information of viewed or searched product in addition to a type and version of browser, operating system or platform.
  • - In addition to the above, information automatically collected and stored when a customer uses our service such as access information retained by using cookie or web beacon.
4. Use of Personal Information

We will use customer’s personal information we obtain for the following purposes (hereinafter referred to as “purpose of use”). However, we will not use information about billing information of a third person who a customer designates for a purpose of (2), (4) or (6) unless we have an agreement by a customer.

  • (1) When a customer uses our service as a member
  • - Automatic display of membership information on each page and individual authentication at logging-in and logging-out when using service as a registered member of our service.
  • (2) Fulfillment of a service we provide
  • - Necessary operation in order to fulfill a service such as a shipment of product, provision of service, payment settlement, support to customer’s inquiry, inquiry from us to customer, related post-sale-service or other necessary operations in order to fulfill a service in case a customer reserves, bids or purchase our product or service, applies to a prize promotion or applies to other transactions,
  • (3) Advertisement, marketing, etc
  • - Provision of information about e-mail magazines for customers
  • - Provision of information about service by e-mail, mail or telephone.
  • - Personalization of content or advertisement that a customer receives by purchase history, viewing history of our website or customer’s personal state such as sex, age or residence.
  • - Enhancement of existing service or development of new service by analyzing customer’s service usage.
  • - Contacting customers related to survey, promotion, exchange of opinion or information on bulletin board or diary service.
  • (4) Support for customer inquiry
  • - Support to inquiries from customers by e-mail, mail, or telephone.
  • (5) Other associated reasons
  • - When there are other reasons associated with (1) to (4) in order to fulfill our service.
  • (6) Provision to service provider
  • - rovision of personal information to service provider complying with “5. Handling of Personal Information”.
  • (7) Others
  • - In individual cases, there may be occasions to use personal information for a purpose not listed above. In this case, usage of personal information will be posted on website of each service.
5. Handling of Personal Information

- We handle personal information complying with Personal Information Protection Law’.

- We share customers’ personal information with affiliate companies to the extent necessary for accomplishing a purpose of use.

  • (1) Shared personal information is same as stated in ‘3. Collection of Personal Information’
  • (2) Range of information sharing is our affiliate companies (*4).
  • (3) Purpose of information sharing is same as stated in “4. Use of Personal Information”.
  • (4) Chief administrator of information sharing is Travelnote, Inc. Refer to “8. Contact” for specific inquiries.

- We provide customers’ personal information to service provider to the extent necessary for the transaction when customer reserves, bids or purchases product or service, applies for prize promotion, or applies other transactions to service provider. Provided personal information is to be managed by service provider. Service provider will, in addition to purpose of accomplishing transaction, use personal information (except third person’s billing address which a customer designated) in order to provide information by e-mail magazine to customers after sales and to analyze customers’ purchase for betterment of their business operation. We impose on service provider by contract agreement the duty for complying with Personal Information Protection Law and handle personal information respecting customers’ privacy. However it is not to guarantee service provider’s compliance. Refer to service providers for details.

  • (1) Items of personal data provided from us to service provider are same as stated in “3. Collection of Personal Information”.
  • (2) Ways and means of data provision are systems we supervise, electronic media such as CD-ROM or analog media such as papers.
  • (3) Take procedures stated in “7. Retained Personal Data” in case of requesting a termination of data provision to service provider.
6. Accuracy and Security of Data

- We may ask for customer’s cooperation in order to ensure the accuracy and recency of customer’s personal data.

- We hire SSL (Secure Sockets Layer) technology when customers enter important information such as credit card number in order to protect information from interception, interruption or falsification.

7. Confirmation of Retained Personal Data

- Customers may (1) verify, (2) correct/add/delete, (3) suspend and (4) terminate the provision of data to service provider (hereinafter referred to as “confirmation”) of their retained personal data from our website.

- Regarding personal data which cannot be confirmed by the method described above, request confirmation in accordance with the procedures prescribed by us. In this case, fee prescribed by us will be charged. We may reject a confirmation request under a cause provided for by Personal Information Protection Law.

- We may be unable to correspond to request for elimination of personal data caused by the nature of personal data. In this case, we will correspond by termination of account and suspension of data provision to service provider.

- Customers may be unable to use a part or all of our service after we suspend customer’s usage or terminate the provision of data to service provider upon customer’s request.

- We may store back-up data to prepare for a data loss caused by accidental forces such as a breakdown of computers, or human errors. We are unable to take procedures such as data verification on the back-up data for its nature.

- When customers use our service, customers are assumed to have agreed on “7. Confirmation of Retained Personal Data”.

8. Contact

- Please contact to the address below to complain, inquire or confirm on our personal information management.

- [Contact] #608, IL Heung B/D., Chungmu-ro 4(sa)-ga, Jung-gu, Seoul, Korea

- Travelnote, Inc. Personal Information Division

9. Others

- Due to the provisions of Personal Information Protection Law, there may be different cases from the above policy.

Notes: 1.

- The term "Personal Information" shall mean information about a living individual, which can identify the specific individual by name, date of birth or other description contained in such information (including information that can identify a specific individual when collated with other information).


- The term "personal data" shall mean personal information constituting a personal information database, etc. The term “personal information database, etc” shall mean a collection of personal information that are enumerated in the following.

  • (1) A database that is systematically composed so as to enable computer searches of personal information of a specific individual.
  • (2) In addition to (1), a database which governed by the provisions to be able to search specific personal information.

- “Retained personal data” shall mean personal data which we hold the right to disclose, correct the content, add, delete, suspend, eliminate or provide to the third person (except the followings).

  • (1) Personal data which shall endanger the life, body or property of a person or a third person if the presence or absence of concerned personal data is revealed.
  • (2) Personal data which shall provoke or encourage illegal or unjust acts if the presence or absence of concerned personal data is revealed.
  • (3) Personal data that may pose a risk of imperiling the security of the State, damaging trust between the State and other countries or international organization or suffering disadvantages in negotiations with other countries or international organizations, if the presence or absence of concerned personal data is revealed.
  • (4) Personal data that may pose a risk of hindering the prevention, crackdowns or investigations of crimes, or maintenance of other public safety and order, if the presence or absence of concerned personal data is revealed.
  • (5) Personal data to be deleted within 6months.

- The terms “we”, “us”, “our” include the following companies. (2012/Jan/01)

  • 1. Travelnote, Inc.